Customer Care
At Haunted, every order matters. From the moment you place your order to the day it arrives, we're committed to providing a seamless experience backed by exceptional customer service.
Whether you have a question about sizing, shipping, returns, or an existing order, our team is here to help. We aim to respond to all enquiries within 1–2 business days and will always do our best to resolve any issues quickly and fairly.
Customer satisfaction is at the heart of everything we do. If something isn't right, we'll work with you to make it right.
For all customer enquiries, please contact us at support@thehaunted.com.au.
Our collections are released in limited quantities, with many pieces never returning once sold out. We encourage customers to carefully review product descriptions and sizing information before purchasing.
We value transparency, quality, and trust, and we're dedicated to ensuring every experience with Haunted reflects those principles.
Privacy & Safety
Your privacy is important to us. Haunted is committed to protecting your personal information and ensuring every purchase is made securely.
When you place an order, we collect only the information necessary to process your purchase, deliver your order, and provide customer support. This may include your name, shipping address, email address, phone number, and payment details.
For your security, Haunted does not store your payment information. All transactions are processed through trusted third-party payment providers using industry-standard encryption and secure payment technology.
We may use your email address to send order confirmations, shipping updates, and customer service communications. If you choose to subscribe to our mailing list, you'll also receive updates on new collections, limited releases, and exclusive offers. You can unsubscribe at any time.
Your personal information is never sold to third parties. We only share information with trusted service providers where necessary to process payments, fulfil orders, or deliver your purchases.
If you have any questions regarding your privacy or the way your information is handled, please contact us at support@thehaunted.com.au.
Wholesale Inquiries
Thank you for your interest in stocking Haunted.
We selectively partner with retailers and boutiques that align with our brand values, aesthetic, and commitment to premium quality. Due to the limited nature of our collections, wholesale partnerships are carefully considered and offered on a case-by-case basis.
If you're interested in becoming an authorised Haunted stockist, please contact us with your business name, store location, website, and a brief introduction. Our team will review your enquiry and be in touch if we believe there's a good fit.
For all wholesale enquiries, please email support@thehaunted.com.au.